Identification of electronic key performance indicators for evaluation of the imaging center staff (case study: King Faisal Hospital)

Abstract

Background: Key performance indicators are a type of performance measurement used to evaluate the success of a particular activity. Staff evaluations in hospitals are mostly based on performance assessment elements which are considered to have a number of limitations. Objective performance measurement based on activity related data recorded into the Hospital Information System can generate more objective Key Performance Indicators. Aim: To derive electronic key performance indicators from the hospital management information system for evaluation of the performance of imaging center staff at the King Faisal Hospital in Kigali City. Methodology: This study was conducted at the King Faisal Hospital in the imaging center department, and worked virtually with staff as there was no physical contact. A cross-sectional, descriptive, quantitative study design was used in this study. 15 medical personnel of the imaging center: 4 radiologists and 11 radiographers were involved. 6436 objective care delivery data elements of staff were analyzed from the hospital information system over a period of a year. Eventually data was analyzed descriptively, using the Excel program. Results: Radiology staff productivity was evaluated based on examination volume, on a daily, monthly and yearly basis. The total average imaging turnaround time is 137 minutes (2 hour 17 minutes) while the total average reporting turnaround time is 142 minutes (2 hours 22 minutes). Conclusion: Three electronic key performance indicators were identified which are: staff productivity, imaging turnaround time and reporting turnaround time. This study showed that it is possible to carry out an evaluation of staff productivity from the hospital information system for any period of time and further provided an objective comparison of individual performance to peers and assisted also in studying the evolution of individual performance over time. Turnaround time is an important aspect of quality in diagnostic radiology hence shortening turnaround time result in increasing productivity.