Abstract:
The study assessed the contribution of the ,Rwanda National Police call center in fighting corruption in Rwanda. It was guided by the following objectives: 1) To assess the contribution of communication availed by RNP Call Center used to fight corruption and public awareness towards them; 2) To determine to what extent the RNP call center is trusted to report cases of corruption
inside RNP and 3) To assess the challenges of the RNP call center in fighting the corruption in RNP. It adopted the mixed research approaches (quantitative and qualitative). Documentary, telephone interviews, observation, and telephone interviews were conducted with 33 respondents from the targeted population of 326 (RNP call center and drivers in Musanze Public transport ) arrived at using Roscoe's rule of thumb of sample size determination. Data obtained was analyzed using excel.
Findings revealed that communication availed by the RNP call center is the verbal communication that uses telephone calls. The public trust towards the RNP call center is undermined by its reporting system which does not provide the feedback in the case of corruption. Among challenges, there are physical barriers and attitudinal barriers. Findings concluded showing that the contribution of the RNP call center is not effective in fight corruption in Rwanda.
The study recommended among others the Government of Rwanda to put in place the legal framework about people who abuse call center usage and Rwanda National Police to expand the call center to accommodate a maximum number of operators to respond effectively all calls
