E-government systems interoperability challenges: Case of public sector in Rwanda

Abstract

The study is intended to explore e-Government Systems interoperability challenges in public sector in Rwanda. Sample of eight government agencies were selected and their current systems interoperability was explored. Data were collected through the interview. The analysis and interpretation of data was done following Scholl and Klischewski findings which helped in classification of results(challenges). According to the outcomes, e-Government Systems interoperability in Rwanda still have different challenges to overcome and the top five identified are constitutional & legal, organizational, collaborative, managerial and technological. The challenges like informational, performance, cost and jurisdictional was not significantly rated. Lack of published standards and guidelines (interoperability framework) in acquiring and developing of e-Government Information Systems was among the identified challenges.

KEY WORDS Interoperability, e-Government, Rwanda, Systems interoperability, interoperability challenges