Abstract:
Background: There is a need of the meaningful maternity care services which can satisfy
women and their family with care provided to their newborn by development of services
available in target to increase care at the standard level to all women and their newborn.
Client satisfaction is the important measurement of quality of care in medical services,
because it provides more information about how providers are successful in respecting the
client values and expectations during care process.
Methodology: A cross sectional study was conducted in March to April 2017 on a
sample of 223 delivering mothers in Muhima Hospital using convenient sampling
technique. Data was collected using structured questionnaire and analyzed by SPSS
version 20. Descriptive statistics analyses were done using frequency tables and
percentages. Statistical tests were employed and significance level was taken at p-value
<0.05.
Results: A total of 223 delivering mothers filled the questionnaire, of which 59.2% of
the respondents were above 25 year, 84.3% are married, 59.6% are primary educated,
33.6% are self employed, 61.0% delivered by SVD and 98.2% of newborn are in
postpartum unit . The findings of the study showed that the overall maternal satisfaction
level with the delivery services rendered at the hospital was 95.1%. Dissatisfaction was
reported to be highest (36.3%) by hospital environment. Furthermore, satisfaction with
newborn care service was found to have a significant association with the marital status
and occupation with P value < 0.05.
Conclusion: This study has shown that mothers were overall satisfied. Strategies should
be taken in place to increase mothers‟ satisfaction regarding hospital environment and
cleanliness in this hospital.
