Abstract:
Mutual recognition through systems integration is trusted to play a role in managing the community-based health insurance members, whereby the current CBHI system is facing some challenges related to lack of information sharing system capabilities which result into fraudulent cases, duplications and unnecessary trips made by beneficiaries. This research project addressed the issues of how CBHI members can be managed using ICT solutions, and pitfalls associated with improvement needed to the CBHI system which is under the management of Rwanda Social Security Board. This study aimed at exploring the current technological capabilities that are being used to support and leverage the CBHI systems that are already in place. The study was done by using qualitative research methodology approach and the structured interviews were conducted from the staffs of user department together with other stakeholders. The study found that the harmonization of the existing partners’ systems by matching the identifiers to fully integrate and be able to share individual data in the back-end systems is the needed refinement to enhance the system performance hence the improved quality of throughput. The gain from this project is beneficial to the academic field because it opens the impact assessment of the proposed solution to the side of CBHI beneficiaries.Again community-engaged practitioners can as well benefit especially in the digitalized public services domain towards discovered technologies which are currently encouraged to boost socio-economic development.
