Abstract:
Background: Advancements in information technology have led to the development of telemedicine
platforms for healthcare services, affecting hospitals, finances, and medical insurance. This study explores
healthcare professionals' and cancer patients' perceptions of telemedicine.
Methods: A cross-sectional study involved 12 cancer patients and 20 healthcare providers at Butaro Cancer
Center of Excellence. Demographic data was collected, and opinions were collected through separate
questionnaires. Data was analyzed using SPSS, descriptive statistics, and frequency tables and graphs.
Qualitative data was manually analyzed using content analysis methods, and results were presented using
illustrative examples.
Findings: Patients (66.7%) have ordinary phones, while 8% have smart phones. 83.3% prefer in-person
healthcare, while 45% agree telemedicine offers better services. However, challenges like internet
connectivity and telemedicine skills may hinder access. Healthcare providers find in-person meetings more
convenient for cancer patients.
Conclusion: Healthcare providers are aware of telemedicine and its impact on healthcare services, and they
are willing to use it Nevertheless, they are worried about their clients, whose knowledge of using
information technology is low and whose means of affording its cost is also a challenge; therefore, it may
still be better for patients to meet their healthcare providers in person
