Perception of healthcare providers and cancer patients on the use of telemedicine at Butaro Cancer Center of Excellence, A cross sectional study 2023

Abstract

Background: Advancements in information technology have led to the development of telemedicine platforms for healthcare services, affecting hospitals, finances, and medical insurance. This study explores healthcare professionals' and cancer patients' perceptions of telemedicine.

Methods: A cross-sectional study involved 12 cancer patients and 20 healthcare providers at Butaro Cancer Center of Excellence. Demographic data was collected, and opinions were collected through separate questionnaires. Data was analyzed using SPSS, descriptive statistics, and frequency tables and graphs. Qualitative data was manually analyzed using content analysis methods, and results were presented using illustrative examples. Findings: Patients (66.7%) have ordinary phones, while 8% have smart phones. 83.3% prefer in-person healthcare, while 45% agree telemedicine offers better services. However, challenges like internet connectivity and telemedicine skills may hinder access. Healthcare providers find in-person meetings more convenient for cancer patients.

Conclusion: Healthcare providers are aware of telemedicine and its impact on healthcare services, and they are willing to use it Nevertheless, they are worried about their clients, whose knowledge of using information technology is low and whose means of affording its cost is also a challenge; therefore, it may still be better for patients to meet their healthcare providers in person